Introduction |
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| These Park Rules are in place for the good management of Flamingo Land and the benefit of all who use it. These rules form part of the Licence Agreement that is the contract between us for your occupation of a pitch on the park. They should be read alongside your Licence Agreement. The Park Rules do not affect anything to which you are entitled under the terms of your Licence Agreement. The expression ‘you’/‘your’ means the Caravan owner and/or occupier [and this includes anyone using or hiring the Caravan from you (delete if the park does not allow subletting)]. The expression ‘we’/‘us’/‘our’ refers to the park owner and/or manager. You must make sure that anyone using the Caravan is aware of the Park Rules. The rules set out below are the Park Rules referred to in your Licence Agreement. You are reminded that breach of these rules is a breach of your Licence Agreement and could result in termination of the Licence Agreement. |
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Permitted Number of Occupiers |
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| Your Holiday Home may not be used for sleeping a number of persons greater than the ‘maximum sleeping capacity’ stipulated in your Licence Agreement; if no number is stipulated then it may not be used for sleeping a number of persons greater than the number for which it was designed. |
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Visitors to the Park |
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| Only people lawfully visiting with your permission have permission to enter the park (either with valid passes or purchased Unlimited Access Pass Tickets). Your visitors may not arrive before 10am and must leave the park by park close on their day of departure. It is your responsibility to ensure that your visitors and all occupants of your Caravan adhere to the Park Rules. |
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Ejection on Grounds of Behaviour |
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| In the event of persistent or serious misconduct by you, a member of your family, your occupiers, visitors or guests, we will follow any relevant notice procedures in our agreement with you. We do not have to follow any formal procedure to eject other visitors. |
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Condition of the Caravan |
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| You must not change the colour of the exterior of the Caravan without our prior consent in writing. You are responsible for keeping the area around the Caravan clean and tidy. |
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Building Works and Improvements |
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| 6.1 You may only erect a hut, structure, TV aerial or washing line and/or carry out any work to the area around your Caravan and/or connect any services or utilities to the Caravan with our prior written permission. We will only refuse our consent to such works if we think that we have a good reason to do so. If we refuse consent, we will tell you our reason(s). 6.2 We do not permit the erection of fences or any means of enclosure of a caravan pitch 6.3 Sheds and external storage boxes must be made from non-combustible materials 6.4 Wooden Sheds are not permitted. 6.5 Only one shed, letter box or other external storage container is permitted per holiday home. 6.6 No structure shall exceed 1830mm x 1200mm (6’ x 4’) 6.7 Wooden decking is not permitted. 6.8 As decking is designed to the specifications of the Holiday Home where they are initially fitted, they cannot be transferred or sold to another Holiday Home here at Flamingo Land Resort. |
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End of the Season |
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| 7.1 It is your responsibility to drain down and prepare the Caravan for the closed season. You must ensure all gas, electricity and water connections are switched off throughout the closed season. 7.2 During the closed season we recommend that the curtains of your Caravan are drawn back, and all items of value removed. 7.3 During the closed period anyone wishing to visit their Holiday Home must gain prior permission. |
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Utilities |
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| 8.1 You must switch off all gas, electricity and water connections when the Caravan is not occupied. 8.2 If you experience any problem with the park’s electrical, gas or water system, you should contact us. You must not attempt to work on any part of the park’s electrical, gas or water system yourself; this includes any installations on the pitch. 8.3 Electrical Supply: The connection provided to your holiday home in line with leisure industry standards is restricted to 16Amps (3kw or 3000 watts) - this is much smaller than your household supply - this means you cannot use electricity in the same unrestricted manner you would at home. 8.4 Gas Delivery Days are Wednesdays and Saturdays. If ordering on the same day for delivery that day orders must be received by 2pm to guarantee delivery that day. 8.5 Further to 8.4 For any Gas Deliveries not on a Wednesday & Saturday a callout charge will be applicable. 8.6 For the safety and comfort of all our guests, please note that only gas cylinders supplied directly by the park are permitted on-site. External gas bottles may not be brought onto the premises |
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Drainage System |
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| You must not introduce any foreign items into the drainage system including cleaning cloths, babies’ nappies, wet wipes, sanitary towels, condoms, cooking fat, engine oil, grease or paint.
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Tents |
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| You must not erect any tent in the park. |
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Facilities |
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| The usual opening and closing dates of our facilities are provided on our website. However, the dates and times of opening may be subject to change depending on seasonal fluctuations or unforeseen circumstances. We will do our best to advise you of any changes. The availability of our facilities is also subject to our Terms and Conditions.
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Trees and Shrubs |
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| 12.1 You must not cut any trees or hedges at the park. If you find any tree or hedge a nuisance or unsatisfactory you should take the matter up with us; do not deal with it yourself. 12.2 You must not plant any tree or shrub. 12.3 You must not climb any tree. 12.4 You must not tie anything to any tree or shrub without our agreement in writing (which we will not withhold unreasonably where the tie is a means of support for any tree or shrub which you have planted with our agreement). |
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Digging |
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| You must not dig any hole at the park. |
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Smoking |
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| It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking areas are provided. |
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Washing Lines |
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| You may only use washing lines of the rotary type or the windowsill type and must remove them and store them out of sight immediately after use. You must site washing lines to avoid inconvenience to other caravan owners and park operations. |
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Refuse |
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| 16.1 You must not deposit refuse outside. You must use the refuse bins provided. 16.2 Bulky waste is not permitted, all waste must fit into black refuse sacks and be placed in the refuse bins provided. For any other waste please contact Flamingo Land Holiday Village Reception for a quote for removal. 16.2 You must not feed wild birds or animals. 16.3 All garden litter (including grass cuttings) must be bagged and placed in the refuse compounds. |
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Vehicles, Driving and Parking |
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| 17.1 You must insure all vehicles you use on the park as for use on the public road. 17.2 You must insure all accessories and items towed by vehicles as for use on the public road. 17.3 You must not keep disused or unroadworthy vehicles anywhere in the park. We reserve the right to remove any vehicle which is apparently abandoned. 17.4 Motor vehicle repairs must not be carried out at the park, but a recognised breakdown service may attend in the event of a breakdown. 17.5 Quad bikes, trials bikes, powered scooters and any other form of non road legal, non-insured mechanical or electrical powered mechanical devices are not permitted on the resort. You must not wash cars with a hosepipe. 17.6 We permit cars onto the park for the purposes of access to the Caravan/accommodation/pitch only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round the park for other purposes such as visiting other locations on the park. 17.7 Driving on the park is restricted to the park roads. 17.8 You must drive all vehicles on the park carefully and within the displayed speed limit. 17.9 You must hold a full current driving licence to drive any vehicle on the park. 17.10 You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive on the park. 17.11 There is a speed limit on all park roads of 10mph, which must be adhered to. 17.12 We allow a maximum of 2 motorised vehicle[s] to be parked alongside each pitch. • Motorhomes/touring caravans cannot be parked alongside self-catering accommodation. • 17.13 Electric cars cannot be charged at the park by any means, including the use of an electricity supply or hook-up. 17.14 Mobile Phones must not be used whilst driving |
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Parking |
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| 18.1 You must not park anywhere except in the permitted parking spaces. 18.2 You may park not more than 2 car[s] at your Caravan/ accommodation/pitch. 18.3 You must not park on the grass or roadsides. 18.4 Other than for delivering goods and services, you must not park or allow parking of commercial vehicles of any sort on the park, including: light commercial or light goods vehicles as described in the vehicle taxation legislation and vehicles intended for domestic use but derived from or adapted from such a commercial vehicle. 18.5 You must park, and move off, with great care for pedestrians and particularly for children. |
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Behaviour |
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| 19.1 You should respect the privacy of other users of the park and keep noise to a minimum between the hours of 11pm and 8am with absolute quiet between the hours of 12am and 7 am. 19.2 You must keep away from any vacant pitches. 19.3 You must finish any Barbecues by 7pm. 19.4 You must finish any party by 11pm. 19.5 You may only consume alcoholic drinks within the boundaries of your pitch or on the park’s licensed premises. 19.6 You must not use fire hoses for any improper purpose, such as washing cars, holiday homes for driveways. 19.7 You must not use a drone, powered model aircraft or any other powered flying object on the park. 19.8 You must not use any Chinese lanterns, fireworks or similar. 19.9 You may not ride bicycles, scooters or similar so as to cause a nuisance or undue noise. 19.10 If you use CCTV, you must warn visitors to your Caravan by a prominent external notice attached to it, the format and wording of which you must agree with us (our agreement not to be withheld unreasonably). The CCTV may only capture images of the area immediately around your Caravan, tent or other accommodation and not of any other part of the park, such as any path or road, or any other caravan or its pitch and the area immediately around it. 19.11 You must not use the park’s water supply to fill paddling pools. 19.12 Disposable Barbeques are not permitted in any of the Holiday Home areas, they are only to be used on the Camping & Touring Fields. |
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Pets |
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| 20.1 You must not bring any pets or animals when you visit the park except the following: not more than 2 dog[s] (not to include any of the breeds subject to the Dangerous Dogs Act 1991). Other pets are not permitted. 20.2 Dogs are not permitted in the following areas of the Holiday Park: The Zoo, the Launderette, the Shower blocks, the Shop. The Flamingo Land Dog policy applies in the Theme Park. 20.3 Any dogs you bring must be supervised by and under the control of you, or of a responsible adult in your party, at all times. This means you may not leave any pet or animal unsupervised in a caravan or anywhere else in the park at any time and which may be left safely for short periods. 20.4 Nor may you leave any pet or animal under the supervision of any person aged under 18. These rules apply even if the pet or animal knows the park well and you believe them to be well-behaved. 20.5 If you do not supervise and control any pet or animal, we are likely to ask you to remove it from the park straight away. 20.6 Depending on the circumstances, you may not be allowed to bring it back, or may only be allowed to do so with our written permission, which we would not withhold once our reasonable concerns have been addressed. This is because we cannot allow the safety of others to be put at risk. 20.7 If you see another pet or animal anywhere in the park which does not appear to be supervised by and under the control of a responsible adult, or whose behaviour gives a cause for concern, please tell us straight away. 20.8 Dogs are not permitted in the Zoo area. Flamingo Land’s Dog Policy Applies in the Theme park. 20.9 You must not exercise dogs on the football fields, Golf Course, overflow car parking areas or any field within the boundary of Flamingo Land Resort. You are permitted to exercise your dogs on the Rally Field or on the public footpaths outside Flamingo Land. 20.10 You must keep any dog on a short lead at all times in the Holiday Park and in the Theme Park. 20.11 You must clean up if your animal defecates in the park. 20.12 Your Licence Agreement contains undertakings not to cause any nuisance, undue noise or disturbance. These extend to the behaviour of pets and animals. 20.13 Nothing in these Park Rules prevents you or any member of your party from bringing an assistance dog to the park, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence. |
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Recreation |
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| 21.1 You may only play ball and other games in the areas set aside for recreation agreed with us (our agreement not to be withheld unreasonably)]. 21.2 You may not fly kites on the park. 21.3 You may not take balloons outside anywhere at Flamingo Land as if they are released these can pose a risk to our Zoo Animals. 21.3 You may not use drones, powered model aircraft or any other powered flying objects on the park. 21.4 You may not use skateboards, roller skates, rollerblades or micro scooters at the park. 21.5 You may not use any powered model car or similar toy on the park. |
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| You may not use the park address for postal deliveries.
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Children |
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| 23.1 Children must be supervised whilst on the park and are the responsibility of their parent or guardian during their stay at the park. 23.2 Never allow children to play near or in the streams/rivers, as there are areas of deep water. 23.3 Children must not play on the play area before 9am or after 9pm. 23.4 Children under the age of 16 should not be left unsupervised in the accommodation or on the park. 23.5 An adult must accompany small children to any public toilets. |
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Fire Precautions |
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| 24.1 You may not use fire hoses for any improper purpose such as washing cars or boats 24.2 You must ensure that all occupants of your Caravan, tent or other accommodation are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point. 24.3 You must not store fuels or combustible materials other than removable containers on the park. |
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Lost Property |
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| For any lost property, please contact the Park Reception as soon as possible as any lost property will be disposed of after one month.
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Photography |
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| 26.1 We regularly take photographs and videos for promotional purposes and we occasionally receive requests from third parties to film on the park. Should you not wish to appear in any material, please pay attention to the notices we put up when pictures are being taken. 26.2 Photography is prohibited in the children’s play area, swimming pool, wash blocks, [list] and [list]. 26.3 Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable. Examples are when they are in accommodation or on a pitch [or in our swimming or sports facilities]. |
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Wi-fi |
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| Wi-fi is available and is free of charge. Our wi-fi is restricted due to our rural location and the service may not be the same as you are used to at home. |
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TV Licensing |
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| 28.1 If you have any television receiving equipment in your Holiday Home you must ensure you comply with Television Licensing Rules. Information can be found at www.tvlicensing.co.uk
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Guidance for Caravan Owners |
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| The Guidance below does not contain any new licence conditions or Park Rules. We use it to highlight some practical points about spending time on our park and to remind you of some of the important conditions and rules in a less formal way. Clause 4.5 of the Licence Agreement requires you to insure the Caravan and its contents. Please remember that you must keep this insurance in place during the closed season as well. Clause 4.9 of the Licence Agreement requires you to comply with the Site Licence. A copy of the current Site Licence is always available at the Holiday Village Reception. Please note that the Site Licence may be updated from time to time. Clause 4.11 of the Licence Agreement says that you may not carry out any building works at the Park or erect any extension to the Caravan. Please note the following: If you wish to add any external structure to the Caravan such as a veranda or balcony we ask that you send us plans of what is proposed. If we give our permission, it will remain your responsibility to ensure that the work would not breach any term of the Site Licence and that your unit will still be a caravan in the eyes of the law and in particular be physically capable of being moved by road from one place to another (whether by being towed, or by being transported on a motor vehicle or trailer). Planning permission may be needed and we may attach reasonable conditions such as requiring an inspection at intervals during the course of construction. We will not withhold consent unreasonably. Park Rule 6.1 also requires our prior written permission for slabs and paving. Satellite dishes count as TV aerials and are a potential nuisance to your neighbours. They also require our prior written permission. If we grant permission, we will expect installation on your Caravan rather than on the ground. Clause 4.12 of the Licence Agreement requires you to give us written notice of any work to be carried out by external contractors. Clause 5 of the Licence Agreement sets out our Behaviour Standards and they are important. You are responsible for your behaviour and that of your family, visitors and contractors whilst on the Park. We recommend that you supervise your children at all times. |
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Resort Passes |
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| Season Resort Passes granting access to your Holiday Home / Lodge are non-transferable or redeemable within a season once issued. The pass is for use by the pass holder only, Misuse of the pass could result in the pass being revoked. |
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